Remote Control

Remote help desk enables workers to stay productive

Connect into workers’ mobile devices remotely to replicate and diagnose reported issues for faster resolution, and avoid having users return devices for service.

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Remote Control Features

See what the user sees

Replicate reported issues and view error messages remotely.

Speed resolution with scripted fixes

Create flexible scripted navigation and screen taps to automate resolution of common device issues.

Restart from afar

Force device suspends and resets remotely to ensure updates are completed and users can start work immediately when their shift begins.

Integrate Remote Control with Wavelink Avalanche

Remote Control help desk software is integrated seamlessly with the most proven, mission-critical enterprise mobility management solution. Gain access to device registries, file manager, and process manager for greater device management and control.

Connect without compromising network bandwidth

Remote Control is easy on bandwidth. Huge amounts of data are not consumed, even when remoting into devices over cellular.

Assess the overall health of each device

During a remote session, view a dashboard of the device’s key health stats: memory state, battery status, OS version, and more.

Keep your mobile workers productive

Learn how Remote Control can help you maintain worker focus and productivity.

Download the data sheet