Assess and troubleshoot remotely, so workers get back on task.
Any time a device goes down, it takes productivity—and ultimately your bottom line—with it. You need that device up and running again as fast as possible if you're going to meet your customer commitments and corporate targets.
Our Smart Device Remote Control, powered by Wavelink, helps speed issue resolution—giving support teams device access to replicate issues so they can diagnose and resolve problems fast.
Whether hardware, software, connectivity, or something else, you need to determine what's keeping a worker idle. Our Smart Device Remote Control solution enables you to view settings, reproduce errors, and fix issues.
Build your deployment package and send a link to install
TLS and AES-256 bit encryption, plus logging of all session events
Send files such as log files, OS updates, and more to and from the device
Force resets to ensure updates are installed and ready to go
Smart Device Remote Control empowers your support team to assess and resolve issues fast, so your workers can get back to the tasks that drive your business.
Remote troubleshooting gets workers back on tract, fast.