SALT LAKE CITY — Dec. 7, 2016 — Wavelink, an industry leader that accelerates
mobile productivity, today announced the release of Smart Device Remote Control
through a new partnership with Splashtop Inc. This remote control for Android
extends Wavelink’s robust mobility management across all platforms and
strengthens its mobile solutions to help businesses maximize their uptime and
productivity.
Wavelink offers
powerful enterprise mobility management that augments productivity from
warehouse to storefront for mission-critical mobile deployments. As the number
of Android-based products grows in the market and companies transition to the next
generation of technology, Wavelink has extended its remote control capabilities
beyond Microsoft’s mobile operating systems to the Android OS platform to meet
customer needs. This solution accompanies Wavelink Avalanche, which provides comprehensive
enterprise mobility management to ensure workers leverage the most from
mobility, and delivers the most efficient means to update mobile applications
on workers’ devices.
We’re excited to take customers forward to the
next generation of platforms,” said Alex Evans, principal product
manager at Wavelink. “Any time a device goes down, it takes productivity and
ultimately your bottom line with it. You need that device up and running again
as fast as possible if you're going to meet your customer commitments and
corporate targets. Our Smart Device Remote Control solution helps speed issue resolution,
giving support teams device access to replicate issues so they can diagnose and
resolve problems quickly.”
Smart Device Remote
Control helps Wavelink customers prevent extended downtime by troubleshooting
directly on the floor. This immediate time to repair promotes maximum workplace
productivity and guarantees time isn’t wasted in sending out devices for repair
when they can be diagnosed and remedied right on site.
Smart Device Remote
Control capabilities include:
- Easy deployment. Businesses can build their own
deployment packages and send a link to install.
- Secure sessions. The new remote control provides TLS
and AES-256 bit encryption and logging of all session events.
- Live experience issue reporting. The Smart Device Remote Control
solution enhances visibility to see settings, reproduce errors and fix issues
so companies can see firsthand issues users are reporting.
- Remote diagnosis. IT can avoid the dreaded “no fault
found” by testing issues and verifying configurations before sending a device
out for unnecessary services.
- Transfer files and fixes. Businesses can send files such as
log files, OS updates and more to and from the device.
- Reboot remotely. The force resets to ensure updates
are installed and ready to go.
Whether hardware, software or connectivity, companies need to see
what's causing a worker to be idled. Smart Device Remote Control gives the
visibility to see settings, reproduce errors and fix issues. Businesses depend
on this kind of remote resolution to ensure maximum uptime – one of the key
factors toward a partnership with a leading provider like Splashtop.
“We’re thrilled to be working with Wavelink to provide this enhanced
mobile management support to the smart OS platform,” said Mark Lee, CEO and
founder of Splashtop. “Splashtop offers best-of-breed remote control, and this
partnership leverages one of Splashtop’s most powerful enterprise capabilities.
The integrated mobile solution tools of Wavelink and Splashtop empower the IT
support team to assess and resolve issues fast, so employees can get back to
the tasks that drive your business and benefit the bottom line."
Designed for the latest mobile deployments, Smart Device Remote
Control will extend existing remote control capabilities to the Android 4.4
KitKat release and newer releases and will support platforms including
Honeywell, Panasonic and Zebra, among others.
For more information, please visit http://www.wavelink.com/.
About Wavelink
Wavelink accelerates mobile productivity with solutions
that enable supply chain operations. Organizations around the globe and across
industries such as manufacturing, retail, warehousing and field force
automation rely on Wavelink enterprise mobility management, host-connectivity
applications, and voice-enablement solutions to connect mobile devices to
supply chain management systems, ensuring worker productivity in
mission-critical mobile deployments, reducing costs and contributing directly
to operating margin. Wavelink is part of the LANDESK family and is
headquartered in South Jordan, Utah. For more information, please visit www.wavelink.com and get the latest product and customer news from Twitter and LinkedIn.
About
Splashtop
Splashtop Inc. delivers the
best-in-class cross-screen productivity, support, and collaboration
experience. Splashtop remote desktop services enable people to
access their apps and data from any device, anywhere. Splashtop remote support
services enable IT and MSP to support computers, mobile, industrial equipments,
and Internet of things (IoT). Splashtop collaboration services, including
Mirroring360 and Classroom, enable effective screen sharing 1-to-many across
devices. More than 30 million users enjoy Splashtop products today, and
manufacturing partners. The company is headquartered in San Jose, California
with international offices in China, Japan, and Taiwan. For more information
visit www.splashtop.comand www.mirroring360.com. All brand names and product names are trademarks or
registered trademarks of their respective companies.
Products or services mentioned may be trademarks or
registered trademarks of their respective companies.
Copyright © 2016, Wavelink. All rights reserved.