Smart Device
Remote Control

Remotely assess and troubleshoot, so workers get back on-task

Any time a device goes down, it takes productivity and ultimately your bottom line, with it. You need that device up and running again as fast as possible if you're going to meet your customer commitments and corporate targets. Our Smart Device Remote Control solution helps speed issue resolution - giving support teams device access to replicate issues so they can diagnose and resolve problems fast.

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Smart Device Remote Control Features

Live experience issue reporting

See, firsthand, the issues users are reporting

Avoid the dreaded “no fault found”

Test issues and verify configurations before sending a device out for unnecessary service

Ready for the latest devices

Designed for Android 4.4 (KitKat) and forward, our remote control solution is ideal for your latest mobile deployments

Easy to deploy

Build your deployment package and send a link to install

Secure sessions

TLS and AES-256 bit encryption, plus logging of all session events

Transfer files and fixes

Send files such as log files, OS updates, and more to and from the device

Reboot remotely

Force resets to ensure updates are installed and ready to go

Supplements your Avalanche EMM

Smart Device Remote Control adds to the power of your Avalanche enterprise mobility management solution