Connect into workers’ mobile devices remotely to replicate and diagnose reported issues for faster resolution, and avoid having users return devices for service.
Replicate reported issues and view error messages remotely.
Create flexible scripted navigation and screen taps to automate resolution of common device issues.
Force device suspends and resets remotely to ensure updates are completed and users can start work immediately when their shift begins.
Remote Control help desk software is integrated seamlessly with the most proven, mission-critical enterprise mobility management solution. Gain access to device registries, file manager, and process manager for greater device management and control.
Remote Control is easy on bandwidth. Huge amounts of data are not consumed, even when remoting into devices over cellular.
During a remote session, view a dashboard of the device’s key health stats: memory state, battery status, OS version, and more.
Learn how Remote Control can help you maintain worker focus and productivity.
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