Comprehensive Remote Help Desk SolutionAvalanche Remote Control is a mobile help desk solution that provides administrators with an exact replica of what end-user’s are experiencing. Remote Control allows administrators to support device users in the field remotely, without actually having to be in the field with the physical device. This lets administrators provide assisted guidance for an end-user, thereby reducing mobile device downtime and increasing end-user productivity.
When mobile devices are down or not operating optimally, organizations lose operational efficiency and productivity, which increases business costs. On average, thirty to forty percent of devices sent in for repair are categorized as “no fault found”. These devices have experienced conditions such as low battery levels or incorrect device configuration. By using Remote Control, you will less frequently ship your mobile devices for repair, as well as reduce application downtime by resolving problems directly on the device when and where they happen.
With Avalanche Remote Control you can resolve “pilot-error” issues in real-time by guiding an end-user through an application or process and take control of a device that may be in suspend mode over a wide-area network. Remote Control reduces the burden for common end-user issues by prerecording the keystrokes and stylus movements needed to resolve a problem, and automatically plays them back to a target device later. It also provides support to multiple end-users simultaneously through the intuitive multi-windowed environment. Administrators are able to remedy “one off” issues by adjusting key settings in the registry and even add, remove or update specific files in any part of the target device file system.
With the ability to operate Remote Control over many connectivity options, including both local and wide-area wireless networks, Remote Control is a true mobile help desk giving administrators a breadth of tools to utilize while end-users stay in the field.