Contact Support

Observed Holidays

Observed Holidays

Our regional support centers will be closed on these days:

  • New Year's Day (observation) Monday, January 2, 2017
  • President's Day Monday, February 20, 2017
  • Memorial Day Monday, May 29, 2017
  • Independence Day Tuesday, July 4, 2017
  • Labor Day Monday, September 4, 2017
  • Thanksgiving Day Thursday, November 23, 2017
  • Day After Friday, November 24, 2017
  • Christmas Day (observation) Monday, December 25, 2017
  • Day After Christmas (observation) Tuesday, December 26, 2017
  • New Year’s Day 2 January (substitute day)
  • Good Friday 14 April
  • Easter Monday 17 March
  • Early May bank holiday 1 May
  • Spring bank holiday 29 May
  • Summer bank holiday 28 August
  • Christmas Day 25 December
  • Boxing Day 26 December
  • New Year's Day – 01/01/2017 to 02/01/2017
  • Chinese New year - 27/01/2017 to 02/02/2017
  • Qing Ming Festival - 02/04/2017 to 04/04/2017
  • Labour Day – 01/05/2017 to 01/05/2017
  • Dragon Boat Festival – 28/05/2017 to 30/05/2017
  • Autumn Festival National holiday - 01/10/2017 to 08/10/2017
  • January, 1 New Year's Day
  • January, 2-4 New Year holidays
  • January, 9 Coming-of-age Day
  • February, 11 National Foundation Day
  • March, 20 Vernal Equinox Day
  • April, 29 Shewa Day
  • May, 3 Constitution Memorial Day
  • May, 4 Greenery Day
  • May, 5 Children's Day
  • July, 17 Marine Day
  • August, 11 Mountain Day
  • September, 18 Respect for the Aged Day
  • September, 23 Autumnal Equinox Day
  • October, 9 Health-Sports Day
  • November, 3 Culture Day
  • November, 23 Labor Thanksgiving Day
  • December, 23 Emperor's Birthday
  • December, 30, 31 Year-end holidays

Contact Us

Online

Submit and manage support cases online using the Self Service Portal.


Phone

USA and Canada:
1-888-697-WAVE(9283) ext 2
1-801-316-9000 ext 2

Hours

Mon-Fri (except US Holidays)
6:00 AM MT to 6:00 PM MT


Europe

UK: +44 (0) 134 444 2222
France: 0810 000 919
Germany: +49 (0) 69 941757 35

Hours

Mon-Fri (except UK Holidays)
7:00 AM GMT to 6:00 PM GMT


Asia Pacific Region Hours

Available 9:00 a.m. to 6:00 p.m. Singapore Time (GMT +8)

  • Australia 1800105056 (toll free) select option 4
  • China400-678-2838 (toll-free)
  • Hong Kong +852 3071-5000 (toll-free)
  • India 000800-440-1558 (toll-free)
  • Indonesia 00180-344-0349 (toll-free)
  • Japan+81 (0)3-6439-4754
  • Malaysia +60 (0)3 6207 4106
  • Philippines 1800-1411-0666
  • Singapore +65 6622 1231
  • South Korea +82 (0)2-3483-7087
  • Taiwan 0800-666-953 (toll-free)
  • Thailand 001800-441-8165 (toll-free)