Wavelink TE Day 1 Support for iOS 8

Day1SupportI’ll cover the why’s and how’s in more detail in a future post but what’s becoming clear is that the face of retail is changing. Mobile devices are becoming ever more prolific in our shopping experiences and consumerization of mobility has been a big driver. Retailers have looked at the experiences that consumer devices provide and are trying to leverage that to change the way we physically interact with their stores, or the way that their retail associates get their jobs done. One factor has been cost – the acquisition cost of a consumer device is much less than a comparable rugged device (note that I said ‘acquisition’ and not TCO). Up to this point, iOS devices have been the major winner in this space but, as many early adopters are finding out, there are many aspects of the experience that are out of their control.

Late last year, Apple released iOS 7 as we were reaching the end of our TE iOS 1.3 development cycle. Our engineering team had been validating each beta drop to ensure that everything worked as expected. Very late in the cycle it was discovered that Apple had changed their power management methods with regards to how backgrounded apps were treated. This change meant that any background app had a hard-coded 3 minutes until the OS closed the network sockets – this was detrimental to the TE experience, though we were able to solve the issue with ConnectPro. ConnectPro maintains TE sessions and allows clients to reconnect back to the point they were at prior to the failure.

The takeaway for us is that, even though it is expensive, it is worth our while to perform these proactive validation efforts so we can be prepared for Day 1 support of a new OS.  These often pass with few issues, though sometimes, like with iOS 7, we have some major work to do to deliver an enterprise solution. Look at is as a kind of insurance that we are providing on behalf of our customers.

Next week Apple is holding one of their events, where they are expected to announce the iPhone 6 and the release date for iOS 8. The Wavelink team has been validating each beta release to ensure that our clients still work as expected. We did find a couple of issues that needed to be resolved, and these fixes were included in the latest iOS TE v2 client release, however, nothing major has been found.

iOS TE customers have Day 1 support for iOS 8. Download the latest client from the Wavelink website https://www.wavelink.com/Apple-device-downloads.

The takeaway for you, our customer, is that, no matter which device OS you chose, Wavelink has you covered. We are doing the due diligence to ensure that our clients work on the latest platforms and that we continue to provide seamless support on a very wide variety of mobile platforms and devices.

Watch this space for future news of Day 1 Android L support.

 

 

Terminal Emulation 2.0 Translating Productivity – 5 ways to enable mobility around the world

Terminal Emulation working on a global scale

Terminal Emulation working on a global scale

No matter how you say it, productivity gains are the objective of mission-critical mobility deployments all around the globe. From New York to Beijing, and Frankfurt to Seoul, enterprises all over are looking for ways to help workers be more productive. These gains can’t be realized only in pockets of the world economy, but must be accessible everywhere. How can companies accelerate the realization of the benefits of enterprise mobility?

  1. Speak the worker’s language: provide mobility solutions that are easy for workers to understand. This starts with presenting mobility software clients in their local language. Continue reading

For best results, don’t look down

Last month I had the opportunity to tour a facility where  Speakeasy has been in use for quite some time.  It’s always an awesome experience to see and hear why people are happy with our products, and the reasons always vary.  I’ve written before about how ROI is defined differently by different organizations, but this time I got the visual demonstration of how productivity is defined.

I listened to a general manager at the company give a history of the company’s search for enterprise mobility – dating to rugged mobile computers chosen ten years ago, and how they continued to seek ways to extract more productivity from mobility deployments in the years that followed.  One of the really compelling things he said was how he studied the behaviors of his warehouse workers and noticed one very simple productivity inhibitor: while barcode scanning was delivering productivity gains and was easy and intuitive, workers would still look down at the mobile device screen to read instructions in their workflows, and every time they looked down the worker’s feet would stop moving. 

How much time could a worker lose by stopping and looking down at a device screen?  It may be a second or two…or three or four.  The bottom line was – if there was a way to address that delay, it could significantly improve productivity. How could a second or two really make such a difference?  We were watching the activity in a regional warehouse, where pickers scan roughly 400 items per hour, each (the general manager suggested this was actually a low estimate).  Lose a second on each scan because the user has to stop to read the location/quantity information for the product and that’s 400 seconds (nearly 7 minutes) every hour.  Over an 8-hour shift, that worker spends nearly a full hour (53:20, to be exact) looking at the device screen.  Now, multiply that by the number of workers on the floor, and you have the number of man-hours spent looking at the device screen in a day.  Multiply that by how many shifts in a year, and you have a significant productivity gain by adding voice.

Sure, one of the promises of voice-enablement is the ability to have hands-free and eyes-forward safety for workers and productivity gains for their business.  However, consider that Speakeasy can be implemented in 30-days.  Traditional voice application vendors require 12 weeks or more, and some actually require 12 months or more.  Your ROI with Speakeasy could be realized before a traditional voice application might even be deployed!

Watching the speed with which workers in this warehouse were completing their tasks, and how they were able to navigate their carts and forklifts was impressive.  Knowing that Wavelink was helping them get their job done more safely and more quickly was awesome.  Understanding, as I watched the activity that was happening all around, how important this solution was to the success of this warehouse operation, was an amazing experience.

What’s New: Wavelink Avalanche

We are pleased to announce that the latest version of Wavelink Avalanche is now available and is packed with new features to increase your IT Customer Servicefunctionality and decrease complexity, saving you time and money. The entire Wavelink team has worked hard to ensure that the latest version of Avalanche is full of helpful updates that safeguard the security of your enterprise and secure your data and devices from the latest security attacks.
Between the enhancements now available in our cloud-based versions of Wavelink Avalanche, and the announcements made last month at Interchange 2014 (including Mobile Email Management coming soon!), we’re serious about enterprise mobility. Continue reading

Three easy ways to tell if Speakeasy can help you optimize worker productivity in your warehouse

In this brief, I am going to tell you three signs that you can easily spot that will tell you if you can optimize your warehouse or distribution center operations. I am going to make an assumption here that you are already using a terminal emulation or browser based materials management system. I don’t care which one, just that it is based on Telnet (TE) or a browser. Wavelink can easily and quickly enable voice for almost any of those in the market today. It can be a WMS, ERP, CRM, or any other system that drives your workers and allows them to feed work information into as they do their job.

  1. First, watch your workers. If they are frequently stopping to read their paper or the display on their mobile computer/scanning device, then you can likely reduce the amount of time it takes for them to do their job. The more they stop, the more you can easily improve it. The device display is still critical because it can contain so much information vital to competing the task or be used in configuring and troubleshooting, but if workers are often stopping to read we can help. Tasks assignment and reminders can be spoken to the worker allowing them to continue moving toward their goal as they listen.
  2. Next, does it take a long time to bring people on board in your operation? Is most of the time spent trying to explain what all the parts and exceptions are, and Speakeasy in Actionare those already in your IT systems you use to collect data as they work? If the answer is yes to either of those, then Speakeasy can likely help you improve productivity. It has the ability to break the task down to small explainable parts. Workers can ask the system to repeat commands, locations, and data sent to them by the host that is required to do their job. Workers who formerly went through three-day training sessions now are frequently productive workers in less than a half day of job training. The end time depends on your processes and automation but we almost always can reduce this time.
  3. Finally, are your workers more productive when they have both hands free to work? Headsets and ring scanners attached to mobile computers allow workers to dive in with both hands and optimizes worker productivity. As a benefit this reduces lost and broken devices as workers are not setting them down to do the work before recording and updating systems with their work in process or completed tasks.

Don’t take my word for it, watch the customer Goya Foods and Coleman Cable testimonial videos on www.wavelink.com/voice.

Voice in the Warehouse: Safety Risk or Benefit?

We’re all familiar with distracted driving (or distracted walking, which can be just as dangerous. If you don’t believe me, see here and here for examples). We’ve all seen that teenager texting away while simultaneously blowing through a stop sign or the businessman anxiously typing out an email while his car drifts into the next lane. Maybe some of you have even been that person. We all know it’s dangerous to use our mobile devices while driving, and yet many of us continue to do it.

When Siri was released, it was hailed as a possible solution to the texting and driving problem. Now, smartphone users could dictate emails, text messages, tweets, and Facebook posts without looking away from the road! How wonderful!

And yet, it doesn’t seem to have worked out that way. I went back to an article in the New York Times about how Siri and other voice technology could actually be a safety risk for drivers. The article described a study by AAA’s Foundation for Traffic Safety that concluded speech-to-text systems created significant distraction that severely impairs reaction time and the ability to monitor and process what is happening on the road.

The more I read about the study, the more convinced I became that mobile phone use should really carry the stigma of drunk driving. But I also wondered if the same conclusion applied to the use of voice technology in the warehouse.

A worker uses Wavelink Speakeasy in the warehouse

A worker uses Wavelink Speakeasy in the warehouse

There are several key differences between using voice technology in your car and using it in the warehouse. For one thing, in your car, you’re asking Siri (or your voice technology of choice) to dictate longer messages, which the voice technology is attempting to transcribe word-for-word –which you then have to double check against what you actually wanted it to say. Compare that with the way voice is used in the warehouse, which tends be less complex spoken requests and commands. There is typically minimal screen interaction when voice is used in the warehouse and most screen interaction, such as scanning items, is done while the vehicle is not moving.

For another thing, you don’t actually have to use your mobile device in the car. If you just can’t wait until you get home to post that tweet, you should maybe consider your priorities. On the other hand, voice in the warehouse provides measureable productivity and efficiency benefits through hands-free device use. Customers have also reported that they’ve seen workplace accidents reduced following the implementation of voice technology. For me, it’s that which decides the issue of whether voice technology is really safe or not. After all, a reduction of accidents is really the best measure of safety.

Wavelink Protection in Light of OpenSSL Heartbleed Vulnerability

In light of the recent Heartbleed OpenSSL vulnerability news, Wavelink has analyzed our portfolio of products and websites that use OpenSSL and is providing the following update:

Products potentially affected by the OpenSSL Heartbleed vulnerability:

  • ConnectPro: Versions 4.5.003 and 4.5.004
  • Terminal Emulation for Android – According to Google, Android version 4.1.1 is affected as it uses built-in Android OpenSSL libraries.
  • Velocity for Android – According to Google, Android version 4.1.1 is affected as it uses built-in Android OpenSSL libraries.

The following have been assessed and are not believed to be impacted by the OpenSSL Heartbleed vulnerability:

  • Avalanche
  • Terminal Emulation for Windows
  • Enabler, Windows
  • License Server
  • Terminal Emulation for iOS
  • Velocity for Windows
  • Studio Client
  • Studio Client iOS
  • Studio COM and Java Servers
  • SecurePlus Client and Server

For additional and continually updated information on this issue, please visit our community site and knowledge base located at: http://community.landesk.com/support/docs/DOC-31375.

Please contact Customer Support if you have additional questions.

Tips for Deploying Enterprise Mobility Management – SaaS or On-Premise

Enterprises of all sizes and across industries require different levels of onsite control of their enterprise mobility deployments. Couple this with the unique restrictions that corporations place on mobile internet access and there’s a compelling need for choice among the deployment options when considering an enterprise mobility management solution.

The benefits of a cloud-based deployment are Retail Associate Consumer Devicecentered on simplicity. Selecting a cloud-based (or SaaS) deployment method frees up internal IT staff to focus on other initiatives.  Server components are managed externally by product experts, making a cloud deployment simple and fast. This is in addition to the most obvious benefit of a SaaS deployment – immediate access to software updates.

However, there are enterprises around the world that require, or simply prefer, to have the greatest amount of control over their enterprise mobility management system. An On-Premise deployment method provides this, in a more traditional, shrink-wrapped installation. Companies choose this model often because they like the security of having the entire deployment completely within their corporate intranet. It also provides IT teams with complete control of scheduling updates and patches.

Which option is best? Start by determining the security compliance and control requirements your organization has in place. Next, determine the level of IT staff that will be working with the enterprise mobility management console, and the time they have to handle maintenance to it. Follow that with some considerations related to control. Does the company prefer the accelerated access to software updates and enhancements? Or, does it benefit the business to have IT control the timing of updates to fit in between peaks in the operations cycle?

With both SaaS-based and On-Premise options, Avalanche 6.0 provides businesses with the ability to select the method of deployment that fits each business best. Whether mixed device deployments or BYOD, operational task workers, customer-facing workers, there is no need to compromise. When you’re deploying enterprise mobility, manage those deployments with the enterprise mobility management solution that has been trusted by corporations for decades, ready to be deployed in the method that fits your business.

Wavelink on the Road – What Have We Learned About Voice?

A warm welcome to the first day of April! While this post will contain no April Fool’s Day jokes, it will wrap up some of the key findings and observations that we, the Wavelink team, have found during our busy first quarter of 2014.

As you should know, we have been out and about spreading the word about Wavelink, at our numerous 2014 activities. Being at so many different places over the past few months, I’ve noticed a few key trends, and I think they are indicative of industry demand, rather than us advocating them. But, more so than any other trend, the “voice” trend is going s-t-r-o-n-g.

Two years ago, when we explained what it meant to “voice-enable” applications versus buying a voice “system”, few could articulate the difference. After speaking with hundreds upon hundreds of folks – whether it be at NRF in NYC, to one of our Speakeasy Roadshows, or MODEX a couple weeks ago in Atlanta – people understand the difference between what it means to voice enable, versus buying a legacy solution. Primarily, they’ve researched legacy voice solutions, and understand the dozens of barriers inherent with them: costly, lengthy implementations, etc., etc.

Now, when we explain the concept of taking their existing telnet or web applications, and simply voice-enabling them, you can see the lightbulb go off. After all these years of knowing what they don’t want, people have a firm grip on what their organization needs. It’s a great time to be in the industry and part of the “voice movement”. As a conclusion, here are some photo’s we took along the way from various shows. Enjoy!

MODEX 2014

As I write this it’s the end of the week and we have another MODEX under our belts. This year’s show was enormous and well attended by customers, integrators, consulting companies, and students of the industry.

It proved to be a worthwhile show, attendees showing up in droves with active projects, ideas and concepts, and a fire to keep pushing forward. Vendors were there in large numbers covering every aspect of supply chain and distribution from low tech fans and pallet managers to high tech warehouse and distribution data management systems – all with bringing their users improvements in productivity and high return on investment.

Speakeasy in action with Motorola devices on a forklift

Speakeasy in action with Motorola devices on a forklift

Technology advancements continue at a stunning rate from every aspect of materials movement and management. Of course, the cloud had a huge presence at the show as the industry begins to open up and trust moving their business information and transactions over the internet, this is a big step for this industry.

It was a fantastic show for Wavelink. Speech Enablement was the hit of the show, and the high functionality, quick payback, low disruption messages are finally sinking in. We received more requests for on-site productivity audits, proofs of concept, and speech pilots than I can remember from any single event.

Velocity was also a smoking hot topic. It appears manufacturing and distribution companies are moving toward web platforms and are discovering that app performance and disconnections are slowing down their workers. Velocity specifically fixes those problems, AND offers the ability so speech enable web apps making the perfect combo.

MODEX is an every other year show, swapping years with ProMat, its sister show. Wavelink will follow up with all the activity MODEX generated, but we are already looking forward ProMat in Chicago next year!